Support Package Service

This service is perfect if you purchased a theme from us and you may have monthly questions while using them? Let’s try and enjoy our Support Package to keep your online store running smoothly and effectively all the time!

Why use a support package?

  • You download our themes from the Envato Elements and you need support.
  • You purchased our theme from the Themeforest and your support time expired.

What’s included in support?

During using this service, you are available to:

  • Resolve all issues related to using our products with high priority.
  • Receive our support within 24 hours, usually from 2 to 4 hours.
  • Update lifetime with no charges.
  • At least 4 months of support with high priority

What’s not included in support?

Item customization base on customer’s requirements.

Supporting related to plugins, customization and configuration,…belong to the third party. Visit our recommended service for this Nasatheme Customization Service.

Hosting, server environment, or software

How to process?

Step 1: Purchase the support package

Step 2: Submit us a ticket about your issues on Nasa Support Forum

Step 3: Receive nearly instant response.

Just relax! Nasatheme Support Team will respond and resolve your problem as soon as possible.

customer stories

Susan, Store Manager

“I just wanted to share a quick note and let you know that you guys do a really good job. I’m glad I decided to work with you. It’s really great how easy your websites are to update and manage. I never have any problem at all.

My new site is so much faster and easier to work with than my old site. Now it’s almost like having a designer right here with me. I just choose the page, make the change, and click save. It’s so simple. Thanks, guys!”

Choose a Support Package and let us do the hard work

Purchase Now

Frequently Asked Questions

Got questions? Maybe we have answers.

What do I get when I buy a package?

You get immediate access to Nasatheme Support Forum. You can use it to post your ticket issues on it and our professional supporter will help you resolve it with a high priority.

Do you offer refunds?

We offer refunds within 14 days only if the work on delivering the service was not started. If we delivered the service, then refunds are not possible. Have no fear, for any issues or concerns we offer one-on-one email support.

Do you offer 24/7 technical support?

Our support hours are 9 AM – 6 PM GMT+7, Monday through Saturday. Any support tickets submitted during off-hours are immediately attended to during our regular support hours.

What are the best ways to contact you for support?

We do everything we can to make it as easy as possible for you to get in touch with us for support. You can use Nasatheme Support Forum and click the support ticket button for assistance. You can also send a direct email to us, anytime, to:

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