Frequently Asked Questions

Don’t hesitate to voice your thoughts and ask any questions, we’ll answer ASAP.

At Nasatheme, we are available 2 kinds of supports:

+ Ticksy: All technical question related theme development, how to use, install & configuration.
+ Email:, we will receive all customization services.

We provide support for our customers to ensure our products work smoothly on your website, we support to fix issues & bugs related to our theme & plugin.

Normally, we try to check & fix issues within 24/7. Hence, if your issues are complicated & difficult, we will inform you to wait more time on fixing.

Besides, on our holiday, issues can be delayed a little bit. Please don’t worry about this. Before the holiday, we will notify details on our website to let you know and schedule your work.

If it happens, please send your feedback to our live chat or send an email to our email: with detail the issues you got, then we will give you the best solution.

Normally, we don’t charge users if you need help with basic customization for your site. We’ll help you customize your site to look like the favorite demo. In case of advanced customization, this will need further discussions and we’ll charge some extra fees.

You can get a refund if your order is within 14 days and meet our requirements. View more refund policy.

When you order our customization services, we assign our developer to contribute to projects. During the customization service process, we will support you to solve all problems that ensure it works on your website as normal. Moreover, the fee that you paid for our service is an amount of time & cost that our developer spends on serving you. So, it can not be refund.

If you are not satisfied with our customization service, please feel free to contact our Sale manager at We will replace new technical support for you better.

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